FREQUENTLY ASKED QUESTIONS


- Is the site reliable? SMART SOLUTIONS works with the largest e-commerce security platforms in the US through the Market. In addition our site has SSL security which is required by law for all online stores in Brazil as it encrypts all transactions made on the site ensuring confidentiality of all information. If you have any further questions, send us an email or look for us on facebook. See also our security and privacy policy.   Do all orders come with tracking number? Yes. We strive for transparency and therefore all products are shipped with internationally valid tracking codes. When will I receive the tracking number after my purchase? Our suppliers (manufacturing industries) request 5-10 business days to ship and provide the tracking number. If even after this period you have not received it, just contact us. Why do products take 20-60 business days to arrive? We at SMART SOLUTIONS believe that it is possible to provide competitively priced quality products in the American market. However, to achieve this we chose to work with extremely competitively priced products through overseas suppliers (United States, Europe and Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers and they ship it straight to your home. In many cases the products arrive in a shorter period, but to give you more peace of mind we have adopted this maximum term policy.   Are all products shipped internationally? Yes.

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